A service area defines a geographic region your business covers. Once defined, Joby auto-matches jobs to the right area based on the customer's address, filters which technicians can take that job, and powers your service-area reporting.
1. Open Service Areas
You'll find Service Areas under Settings. The page lists every area you've defined and shows them on a map.
2. Click Add Service Area
This opens the map editor. You'll name the area, draw its boundary on the map, and save.
3. Name the service area
Use a name your team will recognize on a job — like "Brooklyn", "Orange County", or "Within 25 mi of HQ". The name shows up on jobs and in the technician's service-area picker.
4. Choose the Polygon drawing tool
Joby supports three boundary types: Polygon (custom shape, click points to outline an area), Circle (radius from a center point), and Rectangle. Pick the one that fits your coverage.
5. Draw the polygon
Click points on the map to outline your service area. At least 3 points are required to close the shape. Useful for irregular boundaries that follow city limits or natural borders.
6. Refine the polygon shape
Drag vertices to adjust the boundary. You can also add or remove points to fine-tune the shape until it matches your actual service footprint.
7. Confirm the polygon
Once the shape looks right, lock it in. Joby saves it as the area's coverage boundary.
8. Or use the Circle tool instead
If you cover everything within a radius of one location, the Circle tool is faster. Click your center point and set the radius in miles.
9. Adjust the circle radius
Drag the edge or type a precise radius. Joby shows the resulting coverage on the map in real time.
10. Save the service area
Hit Save. Joby uses this area to auto-match jobs to a service area based on the customer's address and to filter the techs who can be assigned.
